Quality Control

1) Acceptance
If acceptance is not received, the purchase order will be considered accepted by the Seller upon the commencement of work on the services or goods contained in the Purchase Order. By accepting the order, the Seller is agreeing to all terms and conditions contained herein and within related documents. Parts sent to Seller to be repaired and returned must be quoted and approved by the Buyer prior to beginning the repair work. The terms and conditions contained in the Purchase Order will supersede all previous oral or written communications between the Buyer and Seller regarding the subject and may not be modified without written consent (including an authorized signature) from the Buyer.

2) Supplemental Documentation
Supplier must provide all documentation, information and materials related to parts purchased. All parts and materials used by supplier must be traceable to the original manufacturer. If applicable to the product delivered, the seller must provide the following documentation: Safety Data Sheets, Technical Data Sheets, NIST traceable Certificate of Calibration, Drawings, First Article Inspection Report, and a Certificate of Conformance for new parts or 8130-3 for return to service parts and parts to be exported.

3) Quality
Seller must implement and maintain a quality management system acceptable to the Buyer. The Seller is obligated to notify the Buyer of any change to the approved quality management system. Approved programs must have a process in place to prevent the use or sale of any suspected unapproved or counterfeit parts. The system must also ensure persons under its control are aware of the importance of ethical behavior and its contribution to product or service conformity and product safety.

Seller understands that all requirements of the Purchase Order and customer/regulatory/AS9110 requirements herein are also requirements of Seller’s suppliers, who must be notified accordingly by Seller.

Buyer will monitor the performance of Suppliers and take appropriate action when deemed necessary. Buyer’s actions may include, but are not limited to, withholding payment, requesting the Seller to investigate and correct performance issues, and removing the Seller from the Buyer’s List of acceptable Suppliers.

4) Inspection and Right of Access
Buyer will have the opportunity to inspect and test all incoming products and supplemental documentation prior to accepting. If either the product or supplemental documentation does not conform to the Purchase Order, the Buyer reserves the right to: reject and return the product at the Seller’s expense or accept the product at a reduced price. By accepting the Buyer’s Purchase Order, the Seller agrees to allow buyer, its customer, and applicable regulatory authorities access to all facilities involved in the purchase order. The Seller shall keep complete records, related to the purchase order open for inspection, examination, audit and copying at all times for up to three years following the completion or termination of the order.

5) Nonconformity
Seller is obligated to notify the Buyer of any nonconformities above and beyond those identified in the Purchase Order and obtain approval prior to taking action. When product nonconformity is discovered after delivery by either the Seller or Buyer, the other party will be notified immediately. Buyer reserves the right to request that Seller complete and return an NCR (Nonconforming Report) to analyze the root cause of the defect. Buyer may also report the nonconformance to any concerned stakeholders.

6) Packaging and Labeling
Seller shall package the product such that it will be safe from damage, deterioration, or FOD intrusion during transit and storage. Packaging should be such that no person handling the product in transit and receiving are at risk of safety hazards beyond normal conditions. If shipping dangerous goods or hazardous material, It is Seller’s responsibility to ensure that all applicable state and federal regulations are complied with. No value should be declared for the purpose of insurance.

The Seller is required to include shipping labels inside or securely attached to the outside the packaging and include, at minimum, the following information:

• Buyer’s Purchase Order number.
• Seller’s full company name and return address.
• Items included and quantity of each item.
• The part number, description, and serial number (if applicable).
• Lot Number, heat number, etc (if applicable).
• Shelf-life, cure date and expiration date (if applicable).